Frequently Asked Questions

Have a question about Gifni? Start here, or contact us for help.

What is Gifni?

Gifni is an online gift store for customers in the United States, operated by GIFT MART GOLD, LLC.

How can I contact Gifni?

Email support@gifni.com or call +1 909 500 3440.

Can I ask about a product before ordering?

Yes. Email us with the product name and your question. If you need an item for a particular occasion, include the date and destination ZIP code so we can discuss your delivery question before you order.

How do I ask for help with an order?

Send your order number, the email address used at checkout, and a description of your question to support@gifni.com. Please do not send payment card details, passwords, or identification documents.

How can I ask about delivery or tracking?

For questions about an existing order, contact us with your order number. For delivery questions before ordering, include the product name and destination ZIP code.

What should I do if an item arrives damaged or is incorrect?

Contact support@gifni.com with your order number and a description of the issue. Include clear photos of the item and packaging to help us review your inquiry.

Where can I send business correspondence?

Our mailing address is:
8375 Sultana Ave, Unit 2
Fontana, CA 92335
United States

For product returns, contact us to confirm the appropriate return destination before mailing an item.